Delivery & Returns


Delivery

All orders are shipped within 2-3 working days from confirmed order date.

Shipping times and costs are:

  • UK - 1 to 3 working days: £4.95
  • EU - 7 to 14 working days: £13.95
  • Rest of World - depends on location: (please send us a message us via our contact page if you are outside of the EU)

Returns

We offer an exchange or full refund on all orders returned back to us within 14 days of receipt.

Please message us using our contact page to request an exchange or return.

All items that are returned or exchanged must be unworn and in their original condition, including any packaging and swing tags. If any item is damaged, soiled or altered this may not be accepted and may be sent back to you. The customer should pay for the return shipping costs, and we advise using a recorded service to guarantee safe delivery.

Refunds will be credited to your original method of payment.

 

Returns address

21c Dairycroft
39 City Road
Bristol
BS2 8TT

 

Statutory Rights

Your statutory rights are not affected by our return policy.

We ship Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

View